A dad claims a neighbour ate part of his family’s KFC – after it was delivered to the wrong house.
Thornaby’s Jason Buckton was irate after discovering three boneless pieces were missing from his £27 Uber Eats order.
He’s accused the firm of “messing up” his family’s tea – while questioning why anyone would eat a takeaway they clearly hadn’t ordered.
Go here for the latest breaking news from across Teesside
“I was fuming,” admitted the 47-year-old.
After confronting the driver over the missing order, the takeaway was later returned to the hungry family – only for Jason to then discover part of his finger lickin’ feast had already been scoffed.
“Obviously I wasn’t going to touch it,” added the dad-of-two.
Uber Eats have now apologised over the “error” which occurred on Wednesday evening.
“The app pinged up, saying give the driver a minute to drop your order off. So I’m watching the camera and there’s nothing there,” recalled Jason.
“But then another message came up saying ‘grab your order as it’s at the door’ but again there was nothing there.”
He claims he finally contacted the driver after three attempts, questioning where his missing order was.
After a brief conversation, he realised that it had been delivered to a completely different address.
“The driver went back to that address, and brought it back to me. The driver said that they’d ordered from Uber Eats before so they’d just assumed it was for them!,” added Jason.
“The driver then said they’d opened the package so I should make sure everything was there. I opened it and they’d ate some of the food.
“I got in touch with KFC and they’d said that because I’d used Uber Eats there was nothing they could do. But (Uber Eats) doesn’t actually give you a number to phone them up.”
He flagged it on the firm’s app, and later that night, he was fully refunded. However he claims there’s since been no personal apology.
However, after Teesside Live contacted the firm, an Uber Eats spokesperson said: “We are very sorry to hear about this drop-off error, and can confirm that the customer has been refunded in full.”
Having logged his details – including his address and contact details – Jason is puzzled as to how it happened.
Yet he’s even more baffled as to why anybody would take food that clearly didn’t belong to him.
He took to social media to air his frustrations immediately after the incident, claiming the person was “bang out of order” to take his children’s tea which they were “shovelling” in their mouths.
And he said the vast majority of people shared his anger.
“I’ve had the odd person saying ‘do you want my number, send it my way’ or ‘If it had come to my house I’d have scranned the lot’,” he added.
“But if it had come to my house, I’d have said ‘excuse me, I haven’t ordered that’.”
Go here for more what’s on updates, news and reviews from around Teesside